Privacy Policy

Falkenhof Stil respects your privacy. Your email address is absolutely secure. Without your consent, we do not sell or rent any of your personal data that we collect (such as your email address, your name, and other data) to third parties. We will only collect, store, and use your personal data to customize the content, services, and advertising we provide to you based on your preferences and interests.

They protect you

Falkenhof Stil is owned by AURELIAN GROUP LTD and operated by AURELIAN GROUP LTD. Falkenhof Stil ("Falkenhof Stil", "we", "us", "our") is committed to protecting your privacy. At Falkenhof Stil, we never share our customers' data with third parties. We use the information you provide to respond to your inquiries, customize future purchases for you, improve our business, and communicate with you. We always strive to personalize and continuously improve your Falkenhof Stil shopping experience.

Please note that your use of the website is subject to this privacy policy (the "Policy") and the website's terms of use ("Terms and Conditions"). In this policy, a word/term capitalized is defined in the Terms and Conditions or elsewhere in this policy.

Our policy explains what information we collect on the website, how we use and/or share this information, and how we maintain this information. By using this website, you agree to this policy. If you do not agree with the terms of this policy in whole or in part, you should not use this website. Please note that this policy applies only to information collected on the website and not to information collected or obtained by other methods or sources.

Our policy ensures that all information you provide to us remains private and secure. To reassure you, we provide details below about the information you provide to us and how it is used and, more importantly, not used. We will never collect sensitive information about you without your explicit consent. The information we store is accurate and up to date. You can review the information we have stored about you by contacting us (an administrative fee may apply). If you find inaccuracies, we will promptly delete or correct them.

Personally Identifiable Information – Collection of PII we collect

We collect personal data ("PII") voluntarily provided during registration or in response to specific information requests explicitly presented to you.

We may also collect your IP address (Internet Protocol) to diagnose server problems and manage this website. An IP address is a number assigned to your computer when you use the internet. Your IP address is also used to identify you during a particular session and to collect comprehensive demographic data.

We may ask you for your email address during your use of the website. To purchase vouchers, you may be asked to provide some or all of the following personal data: first and last name, postal address, email address, date of birth, phone number, and payment mechanism details, such as credit card information.

Use and sharing of PII

We use personal data to provide you with information about Falkenhof Stil, to properly provide the service to you, and to market to you. It is our policy not to sell or share PII with third-party organizations (outside our corporate group) unless required for fraud prevention and detection. We will never sell or rent your personal data to third parties for their marketing or other commercial purposes without your prior consent.

However, we may share your personal data with our representatives and subcontractors to assist us in any of our uses of your data under this policy. For example, we may engage third parties to provide marketing or customer service support or send them to a credit card provider to process a payment.

We also always reserve the right to disclose PII to:

(a) comply with applicable laws;

(b) respond to governmental requests (or requests from legal, state, semi-state, or local authorities or internet protection agencies of any kind);

(d) protect our rights or property, this website, and/or other users of this website.

Please note that we may transfer your data internationally as part of the PII sharing described above, including to countries outside the European Economic Area. Some countries outside the EEA may have no adequate data protection laws or provide a different level of protection for personal data. By submitting PII to us, you acknowledge that if we have used your data as described in this policy, we are not responsible for the use of your data by third parties who receive and process your data.

Cookies

We use "cookies," a technology to store data on your computer by using your browser's functionality. Many websites do this because cookies allow the website publisher to do useful things, such as determining whether the computer (and likely its user) has visited the website before. You can usually change your browser to prevent the use of cookies—but if you do, the service (and the website) may not function properly. The information stored in the cookie is used to identify you. This allows us to operate an efficient service and track visitor behavior patterns on the website.

Additionally, in connection with advertising on this website (if any), third-party advertisers or ad servers may place or recognize a unique cookie in your browser. The use of cookies by such third-party advertisers or ad servers is not governed by this policy but by their own respective privacy policies. (Please note that the website is neither intended for nor directed at children under 18 years of age.)

Emails

Please note that we may send you emails for the following purposes:

As part of the service. For example, we send (or may send) emails to you under some of the following exemplary circumstances: - After registration, to provide you with your account details;

After registration, to provide you with your account details;
As reminder emails about the services we offer (especially if you have not used them yet or for a while);
To send you requested information or vouchers;
As newsletters;
As promotional emails;
To offer you related services from Falkenhof Stil
Regarding marketing or promotional emails we may send, we always provide you the option to unsubscribe (or opt out) from them in the future.

Security and retention

The personal data we store is securely kept in our systems in accordance with our internal security policy and the law. We retain data up to 3 years after the last access or use by us.

Regarding information transmitted between the website and/or users, while we take reasonable precautions to protect this information, we may not be able to prevent unauthorized access to this information by third parties or accidental disclosure of such information during transmission. Users acknowledge this risk when communicating with the website.

Transfer under certain circumstances

In the event of a sale, merger, consolidation, change of control, transfer of substantial assets, reorganization, or liquidation of Falkenhof Stil, we may, at our sole discretion, transfer, sell, or assign information collected on and through this website (including but not limited to PII and other information) to one or more relevant third parties.

Customer service

If you have questions or concerns or wish to request access to your personal data stored by Falkenhof Stil, please feel free to contact us.

Disclaimer

When purchasing products from this website, the customer acknowledges and accepts that payment for products is transferred to third-party operated payment systems. The customer's basic financial information may be shared with the third-party operated payment systems and their operating/control unit.

All information received by the third-party operated payment systems and their operating/control unit is handled in accordance with their privacy policy and terms and conditions. The customer waives all rights to take legal action against the third-party operated payment systems and their operating/controlling unit regarding the unit's ability to receive payments for the operation of the website concerning products consequently delivered by the website operator from the website payment.

Changes to this policy

Please note that this policy is part of the terms and conditions for using this website and part of the agreement between you and us. We may change this policy in whole or in part from time to time at our sole discretion. All changes to this policy take effect immediately upon posting the revised policy on the website. Depending on the nature of the change, we may announce the change: (a) on the website's homepage or (b) by email if we have your email address. In any case, it is assumed that you have agreed to these changes by continuing to use the website after changes. If you do not agree with the terms of this policy, which may be changed from time to time, in whole or in part, you must stop using the website.

Ownership rights of the Falkenhof Stil service

Service content, software, and trademarks: You are only authorized to use the Falkenhof Stil service for the purpose of conducting business transactions with Falkenhof Stil. You may not use automated technology to scrape, mine, or collect information from the Falkenhof Stil service or otherwise access the Falkenhof Stil service pages for unauthorized purposes. If you are prevented from accessing the Falkenhof Stil service (including by blocking your IP address), you agree not to take measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). The technology and software underlying or distributed in connection with the Falkenhof Stil service are the property of Falkenhof Stil, our affiliates, and our partners (the "Software"). You agree not to copy, modify, create derivative works from, reverse engineer, decompile, or otherwise attempt to discover the source code, sell, assign, sublicense, or otherwise transfer rights to the software.

The Falkenhof Stil service may contain images, graphics, fonts, and other content or features ("Service Content") protected by intellectual property rights and laws. Unless expressly approved by Falkenhof Stil, you agree not to modify, copy, frame, rent, lease, lend, sell, distribute, or create derivative works from the Falkenhof Stil service or the service content, in whole or in part. Any use of the Falkenhof Stil service or service content not expressly authorized herein is strictly prohibited. All rights not expressly granted herein are reserved by Falkenhof Stil.

Third-party material: Under no circumstances shall Falkenhof Stil be liable in any way for third-party (including user) content or materials, including but not limited to errors or omissions in content or for any losses or damages of any kind arising from the use of such content or materials. To the extent permitted by applicable law, the third parties providing such content and materials are express and intended third-party beneficiaries of these terms of use regarding their content and materials.

Falkenhof Stil may retain and also disclose content if required by law or in good faith believes that such retention or disclosure is reasonably necessary to: (a) comply with legal proceedings, applicable laws, or governmental requests; (b) enforce these terms of use; (c) respond to claims that content violates third-party rights; or (d) protect the rights, property, or personal safety of Falkenhof Stil, its users, or the public.