Frequently Asked Questions

Which countries are served and what are the shipping costs?

We currently deliver to Germany, the United Kingdom, and the USA. Shipping is free for all orders.

For more details, please read our Shipping Policy.

What should I do if I receive a defective or damaged item?

If you have received a defective or damaged item, please check our Return and Refund Policy to find the process or contact our customer service by email at support@falkenhof-stil.com or via our contact form.

If I am not satisfied with my products, how can I return them?

Information about returns and refunds can be found in our Return and Refund Policy.

Which payment methods are accepted and how is the transaction secured?

All transactions are secured with the latest encryption technologies and offer advanced fraud protection.

On the Payment Methods page, you will find information about the payment types we accept.

If you have not found an answer to your questions, please contact our customer service. We are happy to assist you: Visit our Contact page.