Frequently Asked Questions

Which countries are served and what are the shipping costs?

We ship to the United States. Shipping is free for all orders.

For more details, please read our Shipping Policy.

What should I do if I receive a defective or damaged item?

If you have received a defective or damaged item, please review our Return and Refund Policy to find the process, or contact our customer service by email at support@falkenhof-stil.com or via our contact form.

If I am not satisfied with my products, how can I return them?

Information about returns and refunds can be found in our Return and Refund Policy.

Which payment methods are accepted and how is the transaction secured?

All transactions are secured using the latest encryption technologies and offer advanced fraud protection.

On the Payment Methods page, you can find information about the payment options we accept.

If you have not found an answer to your questions, please contact our customer service. We will be happy to assist you: visit our Contact page.